FAQ
Got a question? Find the answer you're looking for below.
Frequently Asked Questions
What makes WINNY different from other activewear brands?
At WINNY, we don’t just design clothes — we create with purpose. All of our pieces are made with OEKO-TEX® Standard 100 certified materials, meaning they’re tested and proven safe for your skin, hormones, and overall health. Beyond the fabric, WINNY is about mindset and community — a circle that celebrates progress, confidence, and winning in life.
How do I care for my WINNY activewear?
- Cold wash on a gentle cycle
- Wash inside out with similar colors
- Avoid fabric softeners and harsh chemicals
- Hang or lay flat to dry (avoid the dryer to extend lifespan)
What is your return/exchange policy?
We want you to love your WINNY pieces. If for any reason you’re not 100% satisfied, you can return or exchange items within 14 days of delivery, provided they’re unworn, unwashed, and in original condition with tags attached.
How do your sizes run?
Our pieces are designed to be true to size with a comfortable fit that moves with you. For a tighter, more compressed feel, we recommend sizing down. For a relaxed fit, size up. You can also check our size guide on each product page for exact measurements.
How long will it take for my order to arrive?
Once your order is placed, it typically takes 1-2 business days to process. Standard shipping within Australia and New Zealand takes approximately 5-7 business days. For international orders, delivery times may vary depending on the destination, but it generally takes 10-15 business days.
How can I stay updated on new drops and launches?
Join our WINNY Circle and follow us on Instagram & TikTok to be the first to know about new launches, exclusive offers, and behind-the-scenes updates.